The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.
In Quebec, the Red Cross is the public authorities’ main partner in providing services to people affected by a disaster. When disasters occur, first responders contact the Red Cross through a call centre to request support in assisting those affected by the disaster.
An alert procedure enables the call centre to quickly mobilize the teams of volunteers who are closest to the disaster. The Red Cross provides the following services in case of a disaster or emergency: emergency shelter; reception and information; emergency food; emergency clothing; personal services; and family reunification services.